Frequently asked questions (FAQ)
Here you will find the most frequently asked questions and answers about products, orders and payment.
Products
What does "C-Print on Alu-Dibond with 4mm acrylic glass plate and aluminum profile on the back for hanging" mean?
We laminate photographs (C-Print) on Alu Dibond and under acrylic glass. For this purpose, the photo print is connected to the aluminum carrier plate ("Alu Dibond"). A 4mm thick, crystal-clear acrylic glass plate is then applied. This gives the picture a unique depth effect and brilliance. The surrounding aluminum profile on the back is used for easy hanging and gives the work a "floating" look on the wall.
What does "bestseller" mean?
We define bestsellers as photographic works that are particularly in demand with our customers and of which only a few copies are therefore still available.
What does "unique" mean?
It is a one-off work of art that the artist has only made once. You can be sure that only you own this work of art.
What does "limitation" mean?
We speak of a limitation (edition) when there are several identical copies of a work of art, this applies in particular to photographs. An edition presupposes that the number of copies was determined and limited by the artist before the first sale. This number remains unchanged even after the sale. In general, the smaller the edition, the higher the price of a copy.
Is there a certificate of authenticity?
Some works are offered with a certificate of authenticity signed by the artist. It also contains the size of the edition and the number of the current copy.
How can a work be hung?
Canvases that are painted or printed can simply be hung on the wooden frame. C-Prints on Alu Dibond with acrylic glass and a surrounding aluminum profile on the back can be hung directly on the aluminum profile. The aluminum profile is also suitable for hanging on common systems with gallery rails.
Order
How can I find a specific artist?
If you are interested in a specific artist, you can search for their name in our artist overview.
Does the image on the website show the exact artwork?
The photograph in our online art gallery is a true representation of the artwork but has no legal value. We can send you additional views of the artwork upon request.
If there is a problem during the purchase process
Do not hesitate to contact us at any time with questions about payment, delivery or anything else. Email: kundenservice@kunst-direkt.de , phone: 0163-90 28 130.
Do I have to have a customer account to be able to order?
No. You can order from Kunst-Direkt without a customer account. During the ordering process you will be asked for your customer and payment details.
Will I receive an order confirmation?
Yes. After you have completed an order online, you will immediately receive a confirmation by e-mail.
Can I change my order?
No. Unfortunately, it is not possible to change an existing order. If you would like to order another work, simply place a new order.
Can I cancel my order?
Yes. For a cancellation request, please contact our customer service at 0163-9028130 or contact us by email ( kundenservice@kunst-direkt.de ). After successful verification and cancellation of your order, you will receive a confirmation email and the outstanding amount will be refunded to you.
Is the artwork insured during transport?
Yes, the artwork is insured against damage and loss.
Who is my contractual partner when ordering a work of art?
The respective artist is your contractual partner. Kunst-Direkt takes care of the coordination of the order and the delivery and is at your disposal for all questions.
If I buy multiple artworks, will they be delivered at the same time?
Each work is shipped directly from the artist. If two works are by the same artist, they can usually be delivered at the same time. If the ordered artworks are from different artists, you will receive the deliveries at different times.
Can the delivery address differ from the billing address?
Yes, the delivery address and billing address can be different.
pay
What payment methods are available to me?
At Kunst-Direkt you can pay conveniently and securely online by direct debit , PayPal, credit card (Master Card, VISA). With direct debit, the invoice amount is debited directly from your checking account. This is only possible from a German account. To pay with PayPal , simply log into your PayPal account, check your order and authorize the payment. Credit card payment is possible with Master Card and Visa.
How secure is my online payment?
Your online order is secured by modern SSL encryption. We thus meet the modern standards for online purchases and always guarantee you the most secure payment transactions.
What happens after I've paid?
As soon as you have paid online at Kunst-Direkt.de, the work of art is reserved for you! We will contact you as soon as possible to confirm the availability of the artwork and the delivery times (approx. 10-14 working days).
shipping
How much are the shipping costs?
For insured shipping, we calculate the following shipping costs based on the size of the artwork in question. The longest edge of the work of art is decisive.
Within Germany
Longest edge of artwork, unwrapped0-50cm €6.90
51-100cm €9.90
101-120cm €24.90
121-200cm €39.90
Larger than 200 cm €89.90
Panoramas €49.90
Objects €9.90
Delivery time: approx. 14 working days
Within the countries of the EU (European Union)
Longest edge of artwork, unwrapped0-50cm €19.90
51-100cm €39.90
101-120cm €46.90
121-200cm €76.90
Larger than 200 cm €139.90
Panoramas €89.90
Objects €39.90
Delivery time: approx. 20 working days
Outside the countries of the EU (European Union)
Longest edge of artwork, unwrapped0-50cm €79.90
51-100cm €89.90
101-120cm €239.90
121-200cm €399.90
Larger than 200 cm €529.00
Panoramas €39.90
Objects €149.90
Delivery time: approx. 25 working days
How are the artworks packaged?
The artworks are packaged by the artists, maintaining quality standards. We individually select the appropriate packaging for each work in order to protect it as best as possible during transport.
How long does the delivery take?
The delivery time within Germany is about 14 working days. Depending on the size, weight and delivery address, the shipping time may vary.
Which shipping companies does Kunst-Direkt work with?
We work exclusively with certified shipping partners. These vary depending on the size of the ordered work and the country of delivery. Our trusted companies include DHL, UPS, Hermes, DPD, FedEX and GLS.
To which countries can my work be delivered?
An overview of the countries can be found in the information on shipping costs.
Can I arrange a delivery appointment?
If the delivery is notified to you, please contact the shipping service provider and arrange a delivery date.
Can I track my delivery?
Yes. When the goods are shipped, we will send you a shipping confirmation including a tracking number, which you can use to track the status of your order at any time.
What happens if my work arrives damaged?
If the work arrives damaged, please call our customer service on 0163-9028130 (Mon-Sat from 10 a.m. to 6 p.m.) or send an email to: kundenservice@kunst-direkt.de. For documentation purposes, we always require photo evidence of the damage. After the complaint, we immediately initiate the production of a new work for you. We will remove the damaged image so that the limited edition number does not increase.
Contact
I have another question. Whom can I contact?
Is your request not included? Then contact our customer service by e-mail: kundenservice@kunst-direkt.de or by telephone on 0163-9028130 (Mon - Sat 10 a.m. - 6 p.m.).